Shippings

Warning: any applicable customs fees or any other hidden costs for shipment to countries outside the EEC shall be fully borne by the customer.

Delivery is via our shipping partners directly to the address indicated by the customer. All incoming orders are processed and prepared for shipment within 24/48 hours (working days). Our shipping partner delivers the purchased products within 48/96 hours. Delivery times may be extended by 1 or 2 days if delivery takes place in remote or insular areas. To avoid delays in delivery, our shipping partner needs a full address including house number and postal code and a phone number in case you need to be contacted. For the same reason, an address where the shipment can be delivered during business hours is also very useful. Purchases are shipped only upon prepayment. The products shall remain the property of Trerè Innovation s.r.l. Unipersonale until payment is completed.

Late delivery and non-availability of products

This online shop is directly linked to our logistics. Thanks to this link it is possible to show our customers the availability of individual items immediately. In exceptional cases, there may be a temporary unavailability of the requested item and therefore a delay in delivery. In this case our customer care will take care to contact the customer to inform him immediately. We therefore reserve the exceptionally right to make partial deliveries.

Damage during transport

This online store is directly connected to our logistics department. This connection allows our customers to check the availability of individual items immediately. In exceptional cases, a delay in delivery may be experienced due to a temporary unavailability of the requested item. In this case, our customer care department will contact the customer immediately to notify them. We therefore reserve the right to make partial deliveries in exceptional cases.